Privacy Policy

Last updated: November 9, 2026

Who we are

TryPLC is operated by the TryPLC Team, trading as TryPLC ("we", "us"). We provide a browser-based PLC programming and automation training platform at tryplc.com.

The TryPLC Team is the data controller for the personal data described here: we decide why and how it is processed, and we are responsible for it.

What we collect

  • Account data — when you sign up: email, optional username, avatar URL, and sign-in credentials (passwords are stored hashed; if you sign in with Google we receive your name and email from it).
  • Progress data — exercises completed, XP earned, lesson state, code you save.
  • Subscription data — if you buy Pro: your plan, its status and renewal date, and the customer and subscription reference numbers our reseller gives us. We never see or store your card details.
  • Contact submissions — name, email, subject, message you send via the contact form.
  • Usage and device data — pages visited, browser and device type, IP address and error logs, used for analytics, security and keeping the site working.

Why we use it, and on what legal basis

  • Running your account and saving progress across devices — account and progress data. Basis: performing our contract with you.
  • Providing Pro access — subscription data, so we know which features to unlock. Basis: performing our contract with you.
  • Answering your messages and support requests — contact submissions. Basis: our legitimate interest in helping you, or performing our contract if you are a Pro member.
  • Security and fraud prevention — usage and device data, IP address. Basis: our legitimate interest in protecting the service and its users.
  • Improving the product — usage data. Basis: your consent where cookies are involved, otherwise our legitimate interest.
  • Advertising on free pages — see the Advertising section. Basis: your consent where the law requires it.
  • Keeping records the law requires — subscription data. Basis: legal obligation.

We do not sell your data.

Who we share it with

  • Service providers who host and run the platform for us: our hosting and database provider, sign-in providers, Google Analytics and our email delivery service. They process data only on our instructions.
  • Paddle.com, our online reseller and Merchant of Record, which sells Pro plans on our behalf and handles payments, subscription management, tax compliance and invoicing. Paddle processes your payment details under its own privacy notice.
  • Google, as our advertising partner on free pages (see below).
  • Professional advisers such as lawyers and accountants, when we need their advice.
  • Authorities, where the law requires us to disclose information.

International transfers

Some of these providers store or process data outside your country, including outside the UK and the European Economic Area. Where that happens we rely on adequacy decisions or the European Commission's Standard Contractual Clauses so your data keeps an equivalent level of protection.

Storage & security

Data is encrypted in transit (HTTPS) and stored in our managed backend with row-level access controls, so only you (and administrators of TryPLC) can access your records. Administrator access is limited to the people who need it to run the service.

How long we keep it

We keep personal data only as long as we need it for the purposes above, then delete or anonymise it.

  • Account and progress data — kept while your account is open, and deleted within 30 days of you asking us to close it.
  • Subscription records — kept while your subscription runs and for as long as tax and accounting law requires afterwards.
  • Contact form messages — kept up to 24 months so we can follow up on a support thread, then deleted.
  • Anonymous analytics — retained by Google Analytics under its own retention policy; we do not keep a separate copy.
  • Guest progress — stored only in your own browser's local storage until you clear it, or migrated to your account if you sign up.

Your rights

You can request export or deletion of your account at any time by emailing support@tryplc.com. We answer within 30 days.

If you are in the European Economic Area or the UK, the GDPR gives you the right to access, correct, erase, restrict or object to our processing of your personal data, and the right to data portability. The legal basis for each use is listed above. You may withdraw consent at any time, and you have the right to complain to your national data protection authority. We respond to these requests within one month.

If you are a California resident, the CCPA/CPRA gives you the right to know what personal information we collect, to request its deletion, to correct it, and to opt out of its sale or sharing. We do not sell or share your personal information as those terms are defined by the CCPA, and we do not knowingly collect data from children under 16. Exercising these rights will never result in a worse experience on TryPLC.

Ads on this site are served by Google, which sets its own cookies as described below. To control or withdraw what Google may use for personalised advertising, use the opt-out links in the Advertising section, or your browser's cookie controls.

Cookies

  • Essential — first-party cookies and local storage that keep you signed in, remember your editor preferences and guest progress, and let checkout work. These cannot be switched off without breaking the site.
  • Analytics — Google Analytics cookies that count visits and show which pages are useful.
  • Advertising — cookies set by Google to serve and measure ads on free pages (see below).

You can block or delete cookies in your browser settings at any time; essential features may stop working if you do.

Advertising

This site uses Google AdSense, a third-party advertising service provided by Google, to display ads that help keep TryPLC free.

  • Google, as a third-party vendor, uses cookies to serve ads on this site.
  • Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to this site and/or other sites on the internet.
  • You can opt out of personalized advertising by visiting Google's Ads Settings.
  • You can also opt out of third-party vendors' use of cookies for personalized advertising at aboutads.info.

For more information about how Google uses data when you use our partners' sites or apps, see Google's privacy & terms.

Contact

Questions about this policy: support@tryplc.com